Privacy Policy
This Privacy Policy describes how kakobuy quest (referred to as “we,” “us,” or “our”), operating the website https://www.kakobuy.quest, collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
1. Information We Collect
We collect information about you in a few different ways. The information we collect falls into the following categories:
A. Information You Directly Provide to Us
This information is necessary to process your procurement and reverse direct mail requests and includes:
Contact Information: Name, email address, postal address, and phone number.
Transaction Information: Details of the products you wish to procure (e.g., product descriptions, photos, quantities), purchasing instructions, and payment method details (collected by our payment processors). We do not store full credit card numbers on our servers.
Communication Content: Records of correspondence when you contact us for support or information.
B. Information Collected Automatically
When you access the Site, we automatically collect certain information about your device and interaction with the Site:
Device Information: IP address, browser type, operating system, and unique device identifiers.
Usage Data: Pages viewed, referring/exit pages, timestamps, and how you navigate the Site.
Cookies: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
We use the collected information for various purposes related to our service as a reverse purchasing agent, including:
To Fulfill Procurement Orders: To process your requests for product sourcing, purchasing, and reverse direct mail logistics. This includes sharing necessary shipping details with logistics partners.
To Communicate With You: To provide customer support, send order updates (confirmation, tracking information), and respond to inquiries.
To Improve Our Services: To monitor and analyze usage and trends to enhance the functionality and quality of our website and procurement services.
For Security and Fraud Prevention: To protect the security and integrity of our services and prevent fraudulent transactions.
3. Sharing Your Personal Information
We will not sell, rent, or trade your Personal Information to third parties. We only share your information with trusted third parties as necessary to provide our services:
Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, logistics and shipping (e.g., courier companies for direct mail), data analytics, and website hosting. These parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Compliance with Laws: We may disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement.
4. Your Rights
Depending on your location, you may have the following rights regarding your Personal Information:
Access: You may have the right to request access to the Personal Information we hold about you.
Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Information we hold about you.
Erasure: You may have the right to request that we delete the Personal Information we hold about you, subject to certain exceptions.
To exercise any of these rights, please contact us using the contact details provided below.
5. Data Retention
When you place an order through the Site, we will maintain your Personal Information for our records for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless you ask us to erase this information sooner.
6. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected].